Crowne Plaza Silicon Valley North - Union City, an IHG Hotel

Very good room. Standard sort of business type room done very well. Nice bed and pillows and very good aircon. Staff were superb. For example, I got of a bus one evening after the baseball and my wallet dropped out of my pocket. When I got to the hotel I realized this and since the keycard was absent I had to go the front desk. When the staff heard of this and the potential calamity it was, they strode into action. Both of them made calls to the police and bus company. When there was no answer from the bus company, one of the staff members rushed out to her car to catch the bus and retrieve my wallet. Above and beyond normal customer service. These people cared.

Breakfast was great.Location is excellent! And, it’s close to shopping shall I say there’s Union Landing for shopping or activities like the movies you can almost get anything there . And, your staff are professional and very friendly! Even the housekeepers are helpful and very clean rooms so of course I will be back. BRAVO!!’👍PS The pool was great too.

Room was good sized, clean, and comfortable. Bathroom vanity countertop had good space. It was in a good location for our stay with a really nice shopping area called Union Landing.

all good, meeting expectation. location is close to city center, so convenient that way. clam and quiet place for good rest.

We didn't do breakfast, we thought $15 per person was a lot. Best Western does an elaborate breakfast that is free. We like the room and the view of the water creek. Having a small couch n table in room was great.